Members may be interested in the attached communication on the above subject addressed to Marco Breschi, President of FAFICS from Rosemary McClean who is the Chief Executive of the UNJSPF's Pension Administration. For those interested we would also recommend that they review the BAFUNCS Website Discussion on members' experience of using the new DCE; as usual you'll have to be signed in to see the discussion.
Happy New Year! As you may be aware, the Fund has begun the 2022 Digital Certificate of Entitlement (DCE) exercise, which will last until 31 December 2022. Since 1 January 2022, more than 3,200 retirees and beneficiaries have already issued their 2022 Digital CE, which is more than the total number of DCE issued in the first six months of 2021.
While this is great news, we are hearing of technical issues reported by some retirees and beneficiaries. In response, the Fund is taking action and has already assisted several hundred retirees/beneficiaries to successfully complete their 2022 DCE. We have also posted a related article on our website targeting specifically those beneficiaries who are facing difficulties issuing their 2022 DCE and guiding them on what to do. You can read the article here.
I would appreciate your support in reassuring FAFICS and AFICS members that the Fund is doing its utmost to assist DCE users in a timely fashion.
In addition, I would be grateful if you could share the following DCE resources with the AFICS network:
- The article: Retirees and beneficiaries: you can complete your 2022 Certificate of Entitlement with the DCE app from 01 January 2022 here
- The above-mentioned web article : Retirees and beneficiaries: do you have difficulties issuing your 2022 Digital Certificate of Entitlement (DCE)?
- DCE how-to video tutorials: here
- DCE ressource page : here
These DCE resources are available in English, French and Spanish except for the video tutorials, which for now are only available in English. However, since these videos have been posted on YouTube, users can watch them in their preferred language by changing the video captioning settings. Please refer to the YouTube instructions on how to check translated videos here , bearing in mind that the translations are machine generated by YouTube and, therefore, are not official translations provided by the United Nations.
Please note that for any Digital CE-related issues, retirees and beneficiaries can email the Fund’s DCE Support Team directly at firstname.lastname@example.org.
Thank you Marco.
Rosemarie McClean, Chief Executive of Pension Administration, United Nations Joint Staff Pension Fund (UNJSPF)